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Healthcare Professionals

Healthcare Professionals

The Horizon By Your Side Team Is Here to Support Your Patient Every Step of the Way

Horizon By Your Side is a patient support program with dedicated team members who take a personalized approach to meeting the unique needs of patients prescribed Horizon medicines. We will be by their side. It can make all the difference to have a non-medical, logistical resource in your patient’s corner throughout their treatment.

The Horizon By Your Side team is committed to improving lives through services and support for your patient. Together we will:

Connect Connect Connect

CONNECT: Your patient will be paired with a Patient Access Liaison or Clinical Nurse Educator who will support your patient throughout their treatment when they need it

Coordinate Coordinate Coordinate

COORDINATE: The Horizon By Your Side team will work with your patient and healthcare team to make sure non-medical, logistical efforts are coordinated properly

Champion Champion Champion

CHAMPION: The Patient Access Liaison or Clinical Nurse Educator will be the point of contact to work with your patient’s unique needs and help them build confidence throughout their treatment


Learn About Support Services For Your Prescribed Horizon Medication

ACTIMMUNE (interferon gamma-1b) logoACTIMMUNE (interferon gamma-1b) logoACTIMMUNE (interferon gamma-1b) logo

BUPHENYL (sodium phenylbutyrate) Tablets and Powder logoBUPHENYL (sodium phenylbutyrate) Tablets and Powder logoBUPHENYL (sodium phenylbutyrate) Tablets and Powder logo

KRYSTEXXA (pegloticase) logoKRYSTEXXA (pegloticase) logoKRYSTEXXA (pegloticase) logo

PROCYSBI (cysteamine bitartrate) delayed-release capsules logoPROCYSBI (cysteamine bitartrate) delayed-release capsules logoPROCYSBI (cysteamine bitartrate) delayed-release capsules logo

RAVICTI (glycerol phenylbutyrate) Oral Liquid logoRAVICTI (glycerol phenylbutyrate) Oral Liquid logoRAVICTI (glycerol phenylbutyrate) Oral Liquid logo

TEPEZZA (teprotumumab-trbw) logoTEPEZZA (teprotumumab-trbw) logoTEPEZZA (teprotumumab-trbw) logo

UPLIZNA (inebilizumab-cdon) logoUPLIZNA (inebilizumab-cdon) logoUPLIZNA (inebilizumab-cdon) logo


Personalized Support

The Horizon By Your Side Team Provides Support Your Patient Can
Count On

Patient Access Liaison

Patient Access Manager Patient Access Manager Patient Access Manager

Starting a new medication or treatment often comes with a lot of questions. Once enrolled, a Patient Access Liaison (PAL) is assigned to your patient. The PAL provides dedicated, one-on-one support for your patient. They work directly with individual patients to answer non-medical, logistical questions and provide support upon enrollment.

The Patient Access Liaison can help your patient:

  • Receive non-medical, educational support
  • Avoid surprises at the start of treatment by talking about what to expect
  • Determine how treatment can fit into their routine
  • Understand financial assistance options
  • Learn about the insurance process
  • Obtain educational resources
  • Connect with other patients living with a rare disease through live or virtual events, peer mentor programs, and online resources

Photo of Horizon Patient Access LiaisonPhoto of Horizon Patient Access LiaisonPhoto of Horizon Patient Access Liaison

Molly, Patient Access Liaison

Your patient will receive a welcome call from a Patient Access Liaison upon receipt of the enrollment form. After that, your patient can call, text, or email them when they need non-medical, logistical support.

Regional Access Liaison

Reimbursement Access Educator Reimbursement Access Educator Reimbursement Access Educator

The Regional Access Liaison (RAL) educates about navigating insurance processes and accessing treatment on your patient’s behalf. The RAL has the expertise and tools to support the patient by educating on patient benefits, options for site of care, prior authorization requirements, payer policies and coding and claim submissions.

Site of Care Team

Site of Care Team Members Site of Care Team Members Site of Care Team Members

The Site of Care Team establishes business-to-business relationships with sites of care and expands the network of infusion center options. The team educates on coding, billing, and payer access and provides product in-servicing.

Clinical Nurse Educator

Clinical Nurse Educator Clinical Nurse Educator Clinical Nurse Educator

For patients prescribed ACTIMMUNE® (Interferon gamma-1b) a Clinical Nurse Educator (CNE) is assigned to your patient. The CNE provides dedicated, one-on-one support for your patient. They work directly with individual patients to answer non-medical, logistical questions and provide support upon enrollment.

In addition, the Clinical Nurse Educator can help your patient:

  • Receive non-medical, educational support
  • Avoid surprises at the start of treatment by talking about what to expect
  • Determine how treatment can fit into their routine
  • Understand financial assistance options
  • Learn about the insurance process
  • Obtain educational resources
  • Connect to a sharps disposal program for easy needle and syringe pickup and disposal
  • Coordinate delivery with the specialty pharmacy to schedule shipments of their medication
  • Receive refill reminders to help them stay on ACTIMMUNE® as you prescribed
  • Connect to advocacy groups for more support and inform them of events in their area

Photo of Horizon Clinical Nurse EducatorPhoto of Horizon Clinical Nurse Educator Photo of Horizon Clinical Nurse Educator

Shannon, Clinical Nurse Educator

Case Manager

Case Manager Case Manager Case Manager

For patients on BUPHENYL® (sodium phenylbutyrate) Tablets or Powder, RAVICTI® (glycerol phenylbutyrate) Oral Liquid, PROCYSBI® (cysteamine bitartrate) delayed-release capsules or delayed-release oral granules, or ACTIMMUNE® (Interferon gamma-1b), the Horizon By Your Side team includes Case Managers. A Case Manager will be assigned to your patient and may also be in touch with your office to make sure important insurance information is properly shared. These comprehensive services are free of charge for your patients. In addition, a Case Manager:

  • Has the expertise and tools to educate on patient benefits, specialty pharmacy options, prior authorization requirements, and payer policies
  • Works closely with Specialty Pharmacies to ensure all required information is received for the timely delivery of Horizon products to your patients

Financial Assistance

Our Commitment to Improving Lives Through Access

Paying for treatment shouldn’t get in the way of health. That’s why the Horizon By Your Side team is diligent in exploring all options to help your patient.

Saving Saving Saving
  • Does your patient have commercial insurance, like a preferred provider organization (PPO) or health maintenance organization (HMO)? If so, they may qualify for a lower co-pay*
  • Does your patient have government insurance such as Medicare, Medicare Part D, Medicaid, Medigap, VA, CHAMPUS, Department of Defense, TRICARE, or any state, patient foundation, or other pharmaceutical program? If so, there may be additional support for them
  • Once your treatment plan is set in place, the Patient Access Liaison or Clinical Nurse Educator can help talk with your patient about the insurance approval process and what potential out-of-pocket treatment costs may be

Through our team’s knowledge of how insurance companies work and our understanding of your specific benefits, our Patient Access Liaisons or Clinical Nurse Educators can help your patient understand the insurance process by walking them through coverage and possible financial assistance options.

Shared Responsibility

As an industry partner, we have limitations that we must respect. We cannot guarantee access or reimbursement for our medicines; however, we can educate you and your staff about gaining access to the medicine and various patient financial support programs. Similarly, we cannot provide medical advice to your patient about the medicines you prescribe or act as an extension of—or substitution for—your staff.

Access Journey for New Medicines

With any newly approved medicine, the time from prescribing the medicine to treatment may take longer than initially expected, as payers learn about the medicine and develop their policies. We are committed to working with payers to enhance access and learning more about payer policies so we can educate you about these nuances. Together, we can advocate for your patient to gain access to the medicines you believe will improve their lives.


How We Can Help

The Horizon By Your Side Team Is Committed to Improving the Lives of Your Patients

To help you gain clarity and provide you transparency, please review this information about the ways the Horizon By Your Side team can assist your patients.


Patient Enrollment

Get Your Patient Started With the Horizon By Your Side Team

Patient Enrollment Patient Enrollment Patient Enrollment

Patient enrollment in Horizon By Your Side is easy. Download, complete with your patient, and submit the Patient Enrollment Form below. There is a specific HIPAA release section on the form required in order to initiate enrollment for your patient in Horizon By Your Side. Have your healthcare team work with your patient to finalize the form.

Review Review Review

Once your patient is enrolled in the program, you will receive a comprehensive summary of your patient’s benefits from the Horizon By Your Side team. We will be there to provide support when your patient needs it throughout their treatment journey.


*The Horizon Commercial Co-Pay Program may be available to patients who meet the following minimum criteria:

  • Patient’s prescription cannot be paid in part or in full by any government-funded program including but not limited to: Medicare, Medicare Part D, Medicaid, Medigap, VA, CHAMPUS, Department of Defense (DOD), TRICARE, or any state, patient foundation, or other pharmaceutical program
  • Patient is prescribed a covered Horizon rare disease medication for an indication approved by the Food and Drug Administration; the indication for each product is shown in its prescribing information
  • Patient is a resident of the United States.
  • Patient must be commercially insured and have financial responsibility for a portion of the drug and/or infusion cost if applicable

The assistance offered under this co-pay program is subject to additional terms and conditions, including but not limited to the following:

Terms and Conditions: Offer cannot be combined with any other rebate or coupon, free trial, or similar offer for the specified prescription. Not valid for prescriptions reimbursed in whole or in part by any government-funded program including but not limited to Medicare, Medicare Part D, Medicaid, Medigap, VA, CHAMPUS, DOD, TRICARE, or any state, patient foundation, or other pharmaceutical program. Offer good only in the United States at participating specialty pharmacies or sites of care. Offer not valid where otherwise prohibited by law, for example by applicable state law prohibiting co-pay cards. Horizon reserves the right to rescind, revoke, or amend offer without notice. The selling, purchasing, trading, or counterfeiting of any co-pay card or benefits is prohibited by law. This co-pay program is not insurance and is not intended to substitute for insurance. Age for eligibility is dependent on product indication.

Participating Pharmacies or Healthcare Providers: By using this co-pay program, you acknowledge and confirm that the prescription will not be reimbursed in whole or in part by any government-funded program (such as, without limitation, Medicare, Medicaid, VA, DOD, TRICARE) and the patient and prescription meet the eligibility criteria set forth in the terms and conditions. You are responsible for reporting the receipt of the co-pay program benefits as required by an insurer, payer, or applicable law or regulation.

Patients: By enrolling in this co-pay program, you acknowledge and confirm that you and the prescription meet the eligibility requirements set forth in the terms and conditions, including that the prescription will not be reimbursed in whole or in part by any government-funded program (such as, without limitation, Medicare, Medicaid, VA, DOD, TRICARE). You may not seek any claims to government payers or other payers or insurers for this prescription. You may not seek reimbursement from any health savings, flexible savings, or other healthcare reimbursement account for any amounts received from the co-pay program. You are responsible for reporting the receipt of the co-pay program benefits as required by an insurer, payer, or applicable law or regulation.